Refund policy

The Netri Returns, Exchanges & Cancellation Policy

No Returns or Refunds

Due to the custom nature of our garments, we do not accept returns or offer refunds. Each piece is made with care, just for you.

We offer size exchanges under the following conditions:

  • Request Window: Must be raised within 24 hours of receiving the product.
  • Eligibility: Garments must be unworn, unused, with original tags and packaging intact.

Note: All our measurements are based on garment dimensions. To ensure comfort, choose one size larger than your actual size.

To request an exchange:

Return Options:

  • Ship the item back yourself (shipping at your cost)
  • Request a reverse pickup (charges vary by pin code and are borne by you)

Processing Time:

Exchanges are processed within 7-14 business days after we receive the returned item.

Store Credit Option

  • You may request store credit instead of an exchange
  • Valid for One Year from the date of issue (non-renewable after expiry)
  • ₹200 will be deducted to cover original shipping and handling fees

 Order Cancellation (Store credit only)

  • Cancellation Window: Within 12 hours of placing your order
  • Contact via WhatsApp or email
  • After 12 hours or once shipped: Cancellation is not possible
  • Refund Method: Store credit only, valid for 1 Year from date of issue

Prepaid Orders Only

  • All orders on our website are prepaid only.
  • Upon successful cancellation within the permitted window, a refund will be issued as STORE CREDIT ONLY, valid for 1 Year from the date of issue.